Frequently Asked Questions
WHAT ARE YOUR HOURS OF OPERATION?
Monday – Tuesday 10-6, Wednesday – Friday 10-7, Saturday 8-6, Sunday 12-5. Pretty Hair hours of operation are subject to change due to seasons or holidays. Please call ahead of time to verify hours.
AM I ABLE TO PLACE AN ORDER AND PICK IT UP AT ONE OF THE LOCATIONS?
Yes. You can place an order on our website and indicate which location you would prefer to pick up at.
WHAT FORM OF PAYMENT DO YOU TAKE?
In store Pretty Hair accepts cash, Visa and Mastercard with your picture ID. Online we only accept Visa and Mastercard.
HOW MANY OUNCES COME IN A BUNDLE?
Approximately 3.5 oz.
HOW MANY BUNDLES DO I NEED TO COMPLETE A FULL SEW-IN?
12”-16” needs 2 bundles (depending on head size), 18”-22” needs 3 or more bundles (depending upon the circumference/size of your head), 24” and longer needs 4 or more bundles. These bundle amounts can be used to achieve a natural look. If you desire a fuller look you will need more.
WHAT IS THE QUALITY OF YOUR HAIR?
All of our hair is grade 8A. Our hair does not shed, tangle or matt. With proper care and maintenance the hair will last for several months.
WHAT IS YOUR RETURN OR EXCHANGE POLICY?
Pretty Hair does not issue refunds for any reason or circumstance. In the event you need to exchange your hair, you need to do so within 48 hours by notifying Pretty Hair via phone, email or website. If you need to exchange hair that’s been ordered via the website the purchaser is responsible for all return fees associated with shipping and postage. The hair needs to be in its original state and original packaging, exactly how it was sold to you including tags, bags and original receipt. The hair should not be used or altered such as combed, brushed, picked out, cut, processed, rinsed, permed, bleached or colored, etc. All exchanges are subject to the approval of management.
HOW LONG DOES IT TAKE TO SHIP AND PROCESS THE ORDERS?
Once the method of payment is accepted and approved, the order will be shipped out within 48 hours Monday – Thursday. Orders placed Friday – Sunday will be shipped out on Monday. Any orders placed on a holiday will be processed the next business day and shipped within 24 hours. All orders will incur a $15 or more shipping charge based on weight. Express shipping is available for an additional cost of $30 or more. We do not ship on Sundays or Federal Holidays.
HOW LONG DOES PRETTY HAIR LAST?
The length of time our hair lasts depends on how you care for the hair. If you follow our hair care guide and maintenance instructions you can extend the life of your hair. Typically Pretty Hair will last for several months up to 1 year.
CAN PRETTY HAIR BE COLORED?
Yes, it can be colored however we do advise that you use a professional colorist that specializes in coloring hair extensions. Even though the hair can be colored, Pretty Hair does not guarantee the outcome of your hair.
CAN I CUT THE WEFTS?
Pretty Hair will last longer if the wefts are not cut. If you need to cut your weft we recommend sealing the ends so the hair will not shed at the point of cut.
WILL MY HAIR WAVE UP AGAIN AFTER I STRAIGHTEN IT?
Yes it will, but the more you straighten the hair the more you will lose the pattern. It is important to remember that the more you straighten the pattern the more it will relax.
Are you ready to take it to another level?
If you truly want to own your market and join the Pretty Hair Team as an entrepreneur, we have several points of entry.
If you’re a salon owner and new to the business, but truly want to be a part of the brand, but aren’t quite ready for a storefront- Become an Authorized Vendor. For $2,000 and you can own your own pop-up booth with branded material and a starter package. This program has a low entry fee, but allows you to grow the brand and expand at your own pace. You stock your cart based on your demand, and shipping is available 6 day/week to stock your cart without the initial upfront cost of a brick and mortar store,